Support

Questions, bugs or ideas? Write to cats_juice@outlook.com. Mention your device, its system version and what you were doing.

Common questions

How do I unlock Medalsmith Pro?

On iPhone and iPad open Settings › Unlock Medalsmith Pro. On the Mac choose Medalsmith › Medalsmith Pro…. It is a single purchase with no subscription, and it works on all your devices signed in to the same Apple Account.

I bought Pro but it isn't unlocked on another device.

Make sure the device uses the same Apple Account, then tap Restore Purchases in the Pro screen.

How many works can I keep for free?

Three works of your own. The bundled showcase does not count, and works already in your library are never removed. Pro removes the limit.

My works don't sync between devices.

Check that every device is signed in to the same iCloud account, with iCloud allowed for Medalsmith in the system settings, then choose Sync Now (in Settings on iPhone and iPad, or at the foot of the library sidebar on the Mac). The status there shows what is wrong, for example no network or a full iCloud storage.

I deleted a work by mistake.

Deleted works go to a trash. Choose Restore Deleted Works… (in Settings on iPhone and iPad, or in the File menu on the Mac).

Which files can I import and export?

Import SVG artwork on the Mac, and Medalsmith work files or ZIP archives on every device. Export images (PNG), animations (GIF, MOV) and 3D models (GLB, USDZ).

How do I connect an AI agent on the Mac?

Choose Medalsmith › Connect Agents…, turn on the switch and copy the setup for Claude Code, Codex, Cursor or any MCP client. The connection stays on your Mac and needs Medalsmith Pro.